We're here to help. Whether you have questions about your order, delivery, products, or anything else, our customer support team is happy to assist.
WhatsApp messages typically receive a reply within 2 hours during business hours. Emails are answered within 24 hours.
To help us resolve your inquiry as quickly as possible, please have the following information ready:
Providing these details upfront helps us assist you faster. You can also check our FAQ page for answers to common questions.
Most UAE orders arrive within 1–3 business days. If you haven't received your order within the expected timeframe, please contact us with your order number and we'll look into it right away.
Yes, Cash on Delivery (COD) is available for eligible locations across the UAE. You can place your order online and pay only when your package arrives.
Due to hygiene and safety standards, we are generally unable to accept returns. For full details, please see our Returns & Order Support page.
| Brand | ST Dubai |
| Website | Stdubai.com |
| Service Area | United Arab Emirates |
| Business Hours | Monday – Sunday 10:00 AM – 10:00 PM GST |
| Location | Dubai-based team with local warehouse. For operational reasons, our warehouse address is kept private(this is standard practice in our industry). Learn more about us. |
We appreciate your trust in ST Dubai.
Our team is committed to providing discreet, reliable, and professional support whenever you need us.